With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right so
ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
Business owners ask me these three questions about moderinizing their businesses. Here are my answers.
As a company, we live and work today in a way that protects the future – that’s what Corporate Social Responsibility is all about at OTRS Group.
Risk management software helps organize, manage and control a company's risk based on up-to-date data.
Governance, Risk Compliance (GRC) defines the 3 most important areas of corporate governance.
What does facility management mean today? What are the challenges and how can they be met?
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
Networking, whether in the smart home or Industry 4.0, brings many advantages. But it also provides more opportunity for cyber attacks. Here is an overview.
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
Are vulnerabilities only limited to IT, or do they also have something to do with us? And when do we have to counter them and, above all, how?
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
What is important for international and remote teams? What should you pay attention to?
