With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Are we asking the right questions when it comes to gender equality in the workplace?
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
About the difficulties of the public sector in implementing the digital transformation.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
What does digitalization have to do with digital transformation? And what is the difference?
OTRS participates in Girls´Day for the first time.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
