OTRS | Software Solutions for Customer Service, ITSM, ISMS and Cyber Defense

With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.

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Risk Management Software Function and Application

Risk management software helps organize, manage and control a company's risk based on up-to-date data.

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Why process automation is easier with experts

The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.

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What is Governance, Risk Compliance (GRC)?

Governance, Risk Compliance (GRC) defines the 3 most important areas of corporate governance.

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Solutions for Common Challenges in Facility Management

What does facility management mean today? What are the challenges and how can they be met?

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Risk Management – Process, Analysis and Methods

Risk management is an essential component of GRC alongside corporate governance. This is how you prepare your company for risks and recognize opportunities.

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Resource Management Improves Business Efficiency

Drive efficiency with resource management. Understand what risks exist and how to avoid these.

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Goodbye Master/Slave. Hello Primary/Secondary.

This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.

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Automate Process Workflows to Improve Service

Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.

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IoT Cyber Security: Security for Smart Objects

Networking, whether in the smart home or Industry 4.0, brings many advantages. But it also provides more opportunity for cyber attacks. Here is an overview.

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Cyber Resilience in Companies

Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.

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True or False: It Costs More to Work with a Solution Expert

When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?

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About the right cyber security tool

Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.

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Weaknesses and Vulnerabilities: Why They Should Not Be Ignored

Are vulnerabilities only limited to IT, or do they also have something to do with us? And when do we have to counter them and, above all, how?

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What does agile working mean? What are the benefits? Can tools help?

More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?

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Successful Teams – International And Remote

What is important for international and remote teams? What should you pay attention to?

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