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Drive efficiency with resource management. Understand what risks exist and how to avoid these.
Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Manage differences so that your team benefits from workplace diversity.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
What is important for international and remote teams? What should you pay attention to?
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi
Automated workflows have considerable benefits for companies. They bring more security to processes and create much-needed freedom for employees and the customer. By achieving more in less time, productivity increases.
Good workflow management requires the right system. This article explains how the system adds value and key things to consider when selecting a tool.
Functional workflows are essential for organizations to be successful. With clear, efficient and goal-oriented processes, tasks can be better completed and results clearly achieved. This article introduces you to workflows, their management and the overal
Challenges, such as high costs and competitive pressure, characterize the professional world. At the same time, many companies are squandering their potential with unnecessarily long routine tasks. The solution is to automate repetitive business processes
