With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
What are the trends for 2020 when it comes to your company? We give you an overview.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
What does digitalization have to do with digital transformation? And what is the difference?
ITIL 4 can help you to break out of silo thinking through more flexibility.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer supp
