With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
What does it mean to holistically evaluate the success of a company?
The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
OTRS AG helps the animal home Hochtaunus in Oberursel and donates EUR 1,000.00.
Good workflow management requires the right system. This article explains how the system adds value and key things to consider when selecting a tool.
A process is a repeatable path a business takes to achieve its goals. Process optimization is used to analyze this path, improve it and intervene in a targeted manner in the event of obstacles or innovations. This article explains why this is so important
In the modern corporate world, information technology (IT) services largely determine success and failure. IT forms the backbone of a company and gives it creative power. To stay competitive in business, technology must support profitability and sustainab
Contact center solutions support agents and businesses in their effort to deliver value to the end customer. They make work more efficient and make sure that the service customers receive is of high quality.
Field Service Management helps to optimize field service and improve service for customers. Field Service Management software automates workflows and helps with everything from resource planning to order processing.
The OTRS Group continued to expand its corporate social responsibility activities in 2022. The focus of our CSR measures this year was once again on sustainable and social projects. A look back.
Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
What does facility management mean today? What are the challenges and how can they be met?
This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
