With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Manage differences so that your team benefits from workplace diversity.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Are we asking the right questions when it comes to gender equality in the workplace?
Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
What does digitalization have to do with digital transformation? And what is the difference?
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi
Automated workflows have considerable benefits for companies. They bring more security to processes and create much-needed freedom for employees and the customer. By achieving more in less time, productivity increases.
Good workflow management requires the right system. This article explains how the system adds value and key things to consider when selecting a tool.
Functional workflows are essential for organizations to be successful. With clear, efficient and goal-oriented processes, tasks can be better completed and results clearly achieved. This article introduces you to workflows, their management and the overal
