With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
About the difficulties of the public sector in implementing the digital transformation.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
OTRS AG helps the animal home Hochtaunus in Oberursel and donates EUR 1,000.00.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
Everyone wants to be free. But does everyone have the same idea of freedom?
ITIL 4 can help you to break out of silo thinking through more flexibility.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
