With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Business owners ask me these three questions about moderinizing their businesses. Here are my answers.
Learn how OTRS Group improved IT service delivery at a private women’s university.
Corporate social responsibility (CSR) is no longer just part of good manners. Companies are now required by law to disclose actions based on their social and environmental responsibilities.
Companies are increasingly opting for cloud solutions, and manufacturer portfolios reflect this. What does this trend mean, and why are there still on-premise solutions?
Risk management software helps organize, manage and control a company's risk based on up-to-date data.
The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.
What does facility management mean today? What are the challenges and how can they be met?
Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
What are the challenges for customer service in growing companies, and how can they be met?
Drive efficiency with resource management. Understand what risks exist and how to avoid these.
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
