With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
OTRS AG helps the animal home Hochtaunus in Oberursel and donates EUR 1,000.00.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.
What does digitalization have to do with digital transformation? And what is the difference?
Everyone wants to be free. But does everyone have the same idea of freedom?
ITIL 4 can help you to break out of silo thinking through more flexibility.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
The GDPR has been active since May 2018 and the first large fines have now been imposed.
With the introduction of the DSGVO more people are sensitized to what happens with their data.
OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
