With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Manage differences so that your team benefits from workplace diversity.
Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
Faster time to resolution requires the right tools.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
More and more companies are opting for agile working. But what exactly does it mean, how can it be implemented successfully, and what are the difficulties?
It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.
The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.
Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?
