Effective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
prejsť na článokService Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
prejsť na článokThe only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL cha
prejsť na článokProcesses move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
prejsť na článokChange Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right so
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