With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
The GDPR has been active since May 2018 and the first large fines have now been imposed.
With the introduction of the DSGVO more people are sensitized to what happens with their data.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.
By focusing on processes and automation, businesses can better manage compliance with today's data privacy and protection regulations.
The CCPA went into effect on January 1, 2020. What will it mean to businesses?
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.
