With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
Networking, whether in the smart home or Industry 4.0, brings many advantages. But it also provides more opportunity for cyber attacks. Here is an overview.
What technology options do companies face as they try to manage growth?
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Manage differences so that your team benefits from workplace diversity.
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Faster time to resolution requires the right tools.
How modern OTRS 8 gives customers more flexibility, speed and customization.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
