With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Automate processes and create space for others. When does it make sense? When is the processing by employees make more sense? Read the advantages and disadvantages here.
Asking whether or not the cloud is the best option for you? Consider this.
The GDPR has been active since May 2018 and the first large fines have now been imposed.
How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
OTRS AG celebrates its 15-year success story with lots of fun and exciting highlights.
About the role that fear plays in accepting and adapting to the ideas behind digital transformation.
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Digital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer supp
Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi
Good workflow management requires the right system. This article explains how the system adds value and key things to consider when selecting a tool.
Information is an important resource that can make a significant contribution to the success of organizations. The challenge lies in having the appropriate information available at a suitable time, in a suitable place and in the right form, optimized for
A process is a repeatable path a business takes to achieve its goals. Process optimization is used to analyze this path, improve it and intervene in a targeted manner in the event of obstacles or innovations. This article explains why this is so important
Processes move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
