With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
What does facility management mean today? What are the challenges and how can they be met?
Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
What is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
What are the challenges for customer service in growing companies, and how can they be met?
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
What technology options do companies face as they try to manage growth?
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Striving to improve customer satisfaction KPIs? Start with these five tips.
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Manage differences so that your team benefits from workplace diversity.
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
When you are a business and spend money to have a product implemented, trial/error, exploration or educated guessing lead to lots of rework and costly mistakes. How can you avoid this?
