IT Change Management Process: How to effectively handle technical changes

The only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL change management process. In this article, we'll take a look at this process, its advantages and its role in the future of ITSM.

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Change Management Models, Processes and Software

Change Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right so

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Improve Call Center Efficiency: Process Management is The Key

Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.

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Security Incident Management Process Planning and Implementation

How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?

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Process management improves work quality and efficiency

Processes move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.

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Incident Management Meaning, Objectives and Process

Effective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.

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