OTRS | Software Solutions for Customer Service, ITSM, ISMS and Cyber Defense

With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.

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Change Management @ OTRS

We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.

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Cyber security and Cyberattacks: Investments that pay off

The digitization of business is picking up speed. Find out why cyber security should not be neglected here.

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Service Management Principles Ease the Transition for Higher Education Students

Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.

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4 Post-Pandemic Questions That Fintech IT Organizations Must Address

It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.

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Ethically Navigating the Complexities of Corporate Leadership

What does it mean to holistically evaluate the success of a company?

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Taking a Look at 2021

What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.

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A Review of Our CSR Activities in 2020

Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.

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Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises

More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?

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Successful Teams – International And Remote

What is important for international and remote teams? What should you pay attention to?

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OTRS AG Supports the Womens Shelter in Oberursel With Donations, Clothing and Toys

The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.

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7 Cost-Cutting Measures That Put Your Business At Risk

Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.

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Best Practices for Working in the Home Office

Establishing a new habit often takes time. Home office is becoming more of a standard, so we've compiled best practices for you.

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OTRS AG supports the Class 2000 program

The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.

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Change – Success Depends On You

Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?

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New Skills Leaders Need When Managing Remote Employees

What new skills are needed now that leaders are managing remote employees more frequently?

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