With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
The differences between Germany and the USA are small, and one sector stands out the most.
Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer supp
Information is an important resource that can make a significant contribution to the success of organizations. The challenge lies in having the appropriate information available at a suitable time, in a suitable place and in the right form, optimized for
Processes move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
Solving problems is extremely valuable for companies. This is because it guarantees smooth operations and processes in the long term. Here we take a closer look at problem management, its benefits and background as well as provide practical tips for your
Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
Today more than ever, HR management must be future-oriented. HR departments that are adapted to the times no longer have only administrative activities, but also contribute to the success of the company. Well-functioning and automated processes are prereq
More than ever, differentiation from the competition is based on customer service and the customer experience. In this context, the term CRM is heard more and more often. What exactly does it mean?
Learn how OTRS Group improved IT service delivery at a private women’s university.
Corporate social responsibility (CSR) is no longer just part of good manners. Companies are now required by law to disclose actions based on their social and environmental responsibilities.
Companies are increasingly opting for cloud solutions, and manufacturer portfolios reflect this. What does this trend mean, and why are there still on-premise solutions?
Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
