With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
What technology options do companies face as they try to manage growth?
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Striving to improve customer satisfaction KPIs? Start with these five tips.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Faster time to resolution requires the right tools.
How modern OTRS 8 gives customers more flexibility, speed and customization.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
What does it mean to holistically evaluate the success of a company?
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.
