With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
What are the challenges for customer service in growing companies, and how can they be met?
Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?
Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Striving to improve customer satisfaction KPIs? Start with these five tips.
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Are vulnerabilities only limited to IT, or do they also have something to do with us? And when do we have to counter them and, above all, how?
How modern OTRS 8 gives customers more flexibility, speed and customization.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
