With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Good customer service is half the battle. Learn three tips on how to use it to boost your sales.
What technology options do companies face as they try to manage growth?
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Striving to improve customer satisfaction KPIs? Start with these five tips.
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Faster time to resolution requires the right tools.
How modern OTRS 8 gives customers more flexibility, speed and customization.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
What does it mean to holistically evaluate the success of a company?
What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
