With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.
Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Faster time to resolution requires the right tools.
How modern OTRS 8 gives customers more flexibility, speed and customization.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
Higher ed institutions are being forced to undergo digital transformation in the same way as all other industries right now.
It's time for IT organizations in the fintech industry to refocus and reprioritize. As they do so, ask these four questions.
What does it mean to holistically evaluate the success of a company?
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.
Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
