OTRS | Software Solutions for Customer Service, ITSM, ISMS and Cyber Defense

With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.

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Grey market provider: Even if the price is tempting, it is worth taking a closer look!

Four reasons why working directly with the product manufacturer is better for your business.

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How Digitalization Aids in Boosting Employee Morale

It's not about how to win employees over to digital transformation, it's about what employees can gain from it.

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Animal Fun

OTRS AG helps the animal home Hochtaunus in Oberursel and donates EUR 1,000.00.

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OTRS Company Event 2019

The group celebrated its 9th international Company Event, which focused on the company's mission statement.

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Why Marketing and Human Relations have the same roots and how to prepare well for coincidences

Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.

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OTRS Group Nourishes the Hearts of Employees

On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.

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Best Practice Tips for BuildingCross-functional Teams (XFTs)

Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.

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Dont Bet Your Business on a Grey Market Solution

Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?

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Building a Business in Asia

Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.

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OTRS Helps at WiesbadenChildrens Hospice

This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.

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Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives

We show you which 3 mistakes are often made by companies when it comes to digital transformation.

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Improving Enterprise-Wide Service Operations

Have you ever thought about using ITIL to structure other areas of your business than IT?

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Infrastructure Security Requires Team Work

Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.

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What is ITIL?

ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.

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When are we free?

Everyone wants to be free. But does everyone have the same idea of freedom?

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