With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
We show you which 3 mistakes are often made by companies when it comes to digital transformation.
Have you ever thought about using ITIL to structure other areas of your business than IT?
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?
Asking whether or not the cloud is the best option for you? Consider this.
We will show you what actions you can take to drive digital change.
From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.
If you're considering a cloud-based option for your business, take time to ask your provider the following 12 questions to keep your data safe.
Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Ticketing systems have become established. Not only in IT, but in almost all areas of a company. But should we really still call them ticketing systems?
Changes are part of life. But what do you need to keep in mind when things change, especially when they come unexpectedly?
The differences between Germany and the USA are small, and one sector stands out the most.
We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
What are the trends for 2020 when it comes to your company? We give you an overview.
