OTRS | Software Solutions for Customer Service, ITSM, ISMS and Cyber Defense

With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.

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How Digitalization Aids in Boosting Employee Morale

It's not about how to win employees over to digital transformation, it's about what employees can gain from it.

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Why Marketing and Human Relations have the same roots and how to prepare well for coincidences

Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.

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OTRS Group Nourishes the Hearts of Employees

On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.

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Best Practice Tips for BuildingCross-functional Teams (XFTs)

Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.

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Dont Bet Your Business on a Grey Market Solution

Why is the cooperation with a grey market provider a risk? What problems can occur if you work with such a solution?

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Building a Business in Asia

Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.

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Improving Enterprise-Wide Service Operations

Have you ever thought about using ITIL to structure other areas of your business than IT?

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Infrastructure Security Requires Team Work

Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.

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Silver Society – The young old people

Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?

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Cloud or no cloud that is the question!OTRS offers both.

Asking whether or not the cloud is the best option for you? Consider this.

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An Eventful 2018: the OTRS Year-in-Review

From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.

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Protecting Your Company From Cyberattacks: Avoid Risky Cloud-Based Solution Providers

If you're considering a cloud-based option for your business, take time to ask your provider the following 12 questions to keep your data safe.

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Is It Time to Hire a CDO?

What is this new role? Why would you want one? What is the difference between that and CIO/CTO?

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Be efficient with 100 emails a day? Get tips to help!

Here are some tips to structure your day so that you have as much time as possible for your core tasks.

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