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Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi
Information is supposedly the most important commodity of our time. With the prevailing overload of information, it has recently become important to manage and filter it in a targeted manner - especially for companies. In this article, we explain why accu
As businesses grow, providing the best service to customers becomes more complex. Once, there were only one or two people who simply answered the phone and provided assistance. Now, it's time to evolve: Your business needs a dedicated contact center to be
Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
Building a roadmap to drive digital transformation can be tricky. Consider these five lessons as you consider what to include.
Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.
The CEO of OTRS Group shares his thoughts on the impact of the Corona crisis and its effect on the future.
Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
More and more companies act globally today. But the collaboration of international teams is characterized by different challenges, which must be mastered.
What does digitalization have to do with digital transformation? And what is the difference?
When it comes to using chatbots, you must plan for a seamless handoff between automated solutions and live agents.
Challenges, such as high costs and competitive pressure, characterize the professional world. At the same time, many companies are squandering their potential with unnecessarily long routine tasks. The solution is to automate repetitive business processes
Excerpt Human resource management (HRM) is more than just personnel management. It encompasses all areas of an organization's human capital. Learn more about its importance, functions and future development.
Finding and retaining suitable employees is becoming increasingly difficult. Today more than ever, HR management must be fit for the future. To achieve this, HR transformation is essential. We take a look at why.
