Call centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
Processes move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
prejsť na článokAutomate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
prejsť na článokDrive efficiency with resource management. Understand what risks exist and how to avoid these.
prejsť na článokThe only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL cha
prejsť na článokHow does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
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