We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.
From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.
prejsť na článokThe only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL cha
prejsť na článokThe new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
prejsť na článokBuilding processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
prejsť na článokChange Management enables the structured implementation of activities that are necessary to achieve the goals of an organization or company. Learn two of the most important models and reduce your company's risk during the change process. With the right so
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