Have you ever thought about using ITIL to structure other areas of your business than IT?
Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi
prejsť na článokWith more than 90 years of experience, Spiecapag is one of the world’s leading oil pipeline, gas pipeline and associated systems companies. Recent project references include participation in the huge PNG LNG project in Papua New Guinea in 2014. Spiecapag
prejsť na článokField Service Management helps to optimize field service and improve service for customers. Field Service Management software automates workflows and helps with everything from resource planning to order processing.
prejsť na článokService management deals with the optimization of services provided to customers and much more. Learn in more detail what needs to be considered in service management and how it can contribute to the success of your company.
prejsť na článokA service level agreement (SLA) is a general agreement between a customer and a service provider. It defines services and related response times. What does an SLA contain, and how is it used?
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