How Easy Is Time Tracking in OTRS?

Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.

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“OTRS 8 is by far the biggest modernization release in OTRS history”

The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.

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An Eventful 2018: the OTRS Year-in-Review

From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.

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Time Tracking to Maximize Billing and Productivity

Time tracking helps service businesses drive profitability in two ways. For teams that sell services directly, such as agencies, legal teams, or consulting groups, every moment of customer work done equates to additional revenue. For teams that offer supp

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